Policies

Cancellation Policy

It’s understandable that Patients sometimes need to cancel appointments. Should this be the case, or you wish to reschedule an appointment, please give at least 24 hours notice. This will allow time to allocate your appointment to another Patient and make the necessary changes. Please be mindful when cancelling appointments, as this may cause loss of revenue to the business.

If you do not attend your appointment or fail to give a minimum of 24 hours notice, you will be charged a cancellation fee at the full cost of your treatment session. Cancelled appointments with more than 24 hours notice will not receive a cancellation fee.

Payment Policy

Full payment is due at the end of your appointment with credit/debit cards or cash being accepted. Alternatively, you are welcome to pay prior to your appointment commencing via bank transfer or PayPal if you’d prefer. Up-to-date prices are displayed on the sevices & pricing page. Please get in contact for more details and available discounts.

Terms & Conditions

Legal notice and use.

Privacy Policy

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation – ie the law):

• We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
• We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
• We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
• Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date. Your records are stored:

• on paper, in locked cabinets.
• on our office computers. These are password-protected, backed up regularly.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

• Your practitioner(s) in order that they can provide you with treatment.
• Other administrative team but they will not have access to your medical notes, just your essential contact details.

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records. We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so. Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

Copyright Equilibrium Soft Tissue Therapy. All rights reserved.

Equilibrium Soft Tissue Therapy hereby authorises you to view, print, copy and distribute information published by Equilibrium Soft Tissue Therapy on this site, provided that (a) the information may be used internally (by you or any third party to whom you distribute it) only for informational, non-commercial purposes; (b) no fee may be charged for distribution of any information to any third party; and (c) any and all copyright or other proprietary notices that appear herein, together with this Legal Notice, must appear on all copies that you make or distribute.

Disclaimers

Any product, process or technology published on the site may be the subject of Intellectual Property rights reserved by Equilibrium Soft Tissue Therapy, its subsidiaries or licensors, and are not licensed hereunder. Any software programs and any corrections, updates or new versions of any software programs that may be made available by Equilibrium Soft Tissue Therapy through the site are provided subject to the additional terms, conditions and restrictions indicated in the applicable section of the site.

If no additional terms are provided on the site, any software programs or software code is governed by this provision.

All information provided via the site, including, without limitation, any Equilibrium Soft Tissue Therapy or its subsidiaries’ product or service plans, software programs, software code, offerings, or programs, statements of future directions, “white papers” or other technical or marketing materials (collectively, “Information”) is intended for informational purposes only and is subject to change or withdrawal by Equilibrium Soft Tissue Therapy at any time without notice. Equilibrium Soft Tissue Therapy assumes no responsibility for the accuracy or completeness of the Information. THE INFORMATION IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, INCLUDING (WITHOUT LIMITATION) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. EQUILIBRIUM SOFT TISSUE THERAPY FURTHER DISCLAIMS ANY LIABILITY IN CONNECTION WITH THE SITES OR THE INFORMATION PROVIDED HEREIN. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. IN NO EVENT WILL EQUILIBRIUM SOFT TISSUE THERAPY BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THE SITES, THE INFORMATION, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF EQUILIBRIUM SOFT TISSUE THERAPY IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Feedback

Unless expressly provided otherwise by Equilibrium Soft Tissue Therapy, all comments, information or materials submitted to Equilibrium Soft Tissue Therapy through or in association with the site shall be considered non-confidential and Equilibrium Soft Tissue Therapy’s property. By submitting such comments, feedback, information or materials to Equilibrium Soft Tissue Therapy, you agree to a no-charge assignment to Equilibrium Soft Tissue Therapy of all worldwide rights, title and interest in copyrights and other intellectual property rights to the comments, feedback, information or materials. Equilibrium Soft Tissue Therapy shall be free to use, copy or distribute such comments, information or materials on an unrestricted basis without accounting to you.

Governing Law and Jurisdiction

Equilibrium Soft Tissue Therapy controls its offices in Kersey, Suffolk. You agree that any legal action, proceeding or other matters relating to your access to, or use of, the Information or the site shall be governed by UK law. You may not access, download, use or export the Information in violation of UK export laws or regulations, or in violation of any applicable local laws or regulations.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Covid-19 Policy

Additional measures have been put in place to ensure your safety during your time in clinic. Stringent cleaning protocols have been implemented to maintain the highest levels of infection control and PPE shall be worn during appointments in line with government guidelines.

Due to the relaxation in the Covid-19 laws you will no longer be required to complete a Covid-19 Pre-Screening Form prior to all treatments commencing. It is also your personal decision whether you wish to wear a face covering or not. However, this is still advised for those who are considered high risk. If you have any symptoms of Covid-19 or are generally feeling unwell please let us know as soon as possible prior to your appointment to rearrange.

INFORMATION YOU WILL NEED TO KNOW WHEN ATTENDING APPOINTMENTS:

• You are encouraged to pay via credit/debit card using contactless payment or bank transfer where possible. Cash payments should be avoided.
• You must attend your appointment on your own, please do not bring any children, relatives or plus ones unless you require assistance. If you do require additional assistance please just let us know.
• You should arrive on time and no earlier than 5 minutes before your appointment time.
• Please wait in reception to be collected for your appointment.
• You should bring your own bottle of water to the appointment (if required).

  You may be refused treatment if:

  • You are showing any current symptoms of Covid-19 (or are generally unwell).

    Please accept our apologies for the direct nature of these instructions. It is important that we follow these measures in order to adhere to government guidelines, insurance regulations and maintain the highest levels of infection control.

    If you have any questions or concerns, please do not hesitate to get in touch lucy@estt.co.uk / 07903 722746

    Thank you for your continued support and cooperation during these difficult times.